Client Identity & Authority

Clients are asked to provide accurate identity, business and contact information, and to confirm that the person signing has authority to engage Streight Digital Solutions. Where applicable, this includes a legal or operating name, business number or registration information, business address and authorized representative.

We may reasonably request clarification or verification before starting or continuing work, and we don't independently investigate or certify a client's business legitimacy, licensing or regulatory status unless a separate professional service says otherwise.

Lawful Use & Right to Refuse Service

Our services may not be used to facilitate fraud, impersonation, deception, unlawful transactions, money laundering, unauthorized access, or other unlawful activity. Clients are responsible for the legality of their own business, products, services, advertising and website content.

We may pause or terminate a project if we reasonably believe it involves materially false information, a lack of authority to engage us, or unlawful use. Suspension or termination doesn't waive amounts already earned or legally payable.

Project Scope & Revisions

Each project is defined by a written scope (a Schedule A or Statement of Work) listing deliverables, integrations, timelines and fees. Anything not listed is outside scope unless added through a written change order.

A revision round means one consolidated set of related feedback on the current deliverable. New pages, new features, new integrations, materially different designs, or changes caused by altered requirements are treated as change requests rather than ordinary revisions, and are quoted or billed separately.

Payment, Deposits & Late Charges

Unless a project's Statement of Work says otherwise, the default structure is 50% before development begins and 50% before launch or final delivery. Standard invoices are due Net 15.

A late charge may apply to overdue balances at 1.5% per month (18% annually), or the maximum permitted by law, whichever is lower. Work, deployment or account transfer may be paused after reasonable written notice of an overdue amount. Clients remain responsible for approved third-party charges and for work already performed.

Cancellation & Refunds

Deposits secure a place in the project schedule and cover initial planning, design and development work. Once work has begun, the deposit is non-refundable.

If a project is cancelled after development has started, the client remains responsible for payment for work completed to date, any approved third-party costs already incurred, and any non-cancellable commitments made on the client's behalf. If a project is cancelled before any work has begun, the deposit is refunded less a reasonable administrative fee.

Ongoing maintenance or support plans may be cancelled at any time with 30 days' written notice. Fees already paid for the current billing period are non-refundable, and no partial-month refunds are issued.

Financial & Payment Systems Boundary

Streight Digital Solutions is a technical implementation provider — not a client's accountant, bookkeeper, tax adviser, financial adviser, lawyer, auditor, payment processor or merchant of record. Clients are solely responsible for their own pricing, taxes, tax registrations, fees, discounts, refunds, inventory, chargebacks, payout settings, accounting classifications and financial reporting.

We don't warrant that any payment or checkout configuration is tax-compliant or accounting-correct, and we don't intentionally receive, hold or control a client's customer funds as part of ordinary website services — payment processing should settle directly to the client's own merchant account.

Third-Party Accounts & Services

Projects may use third-party services including payment processors, hosting, domains, analytics, CMS platforms, email providers and other vendors. These providers control their own services, fees, policies and availability, and are outside our control.

Where practical, clients own and control critical third-party accounts. Our technical integration work doesn't make us responsible for a third party's policy compliance, outages or account decisions.

Content, Intellectual Property & Legality

Client-supplied materials remain the client's property, subject to the client's own rights and licenses. Upon full payment, ownership or licensing of custom deliverables transfers as stated in the project scope. Third-party software and open-source components remain subject to their own licenses.

Clients are responsible for obtaining rights to any content supplied to us, and for the accuracy and legality of their own website claims, products, services and policies.

Privacy Policy

This section covers information collected from visitors to this website and prospective clients — not the data flows of a client's own project, which are addressed separately in each project's scope.

Information we collect

• Contact form submissions: name, email, and the project details you provide
• Basic, aggregate website analytics if and when analytics tooling is enabled on this site

How we use it

• To respond to inquiries and prepare proposals
• To deliver contracted services once you become a client
• To understand, in aggregate, how visitors use this site

We don't sell your personal information.

Who we share it with

We may share information with the service providers who help us run this business — for example, email and invoicing platforms — solely to the extent needed to provide those services, and not for their own independent marketing.

Retention & your rights

We keep contact and project information for as long as reasonably needed for business, contractual and tax record-keeping, then delete or anonymize it. You can ask what personal information we hold about you, request a correction, or ask us to delete it where we're not required to keep it for legal or contractual reasons — reach out through the contact form on this site.

This policy is governed by the laws of British Columbia and applicable federal privacy law (PIPEDA).

Security & Credentials

Credentials are shared using secure methods and limited to the access reasonably necessary to perform the work. Clients should maintain ownership and control of critical accounts and enable multi-factor authentication where available. Payment information is handled through provider-approved, secure mechanisms — we don't intentionally store full payment-card numbers or security codes in ordinary website databases.

SEO, Analytics & Performance

SEO, analytics, traffic, rankings, conversions and performance are best-effort technical and marketing services and are not guaranteed. Third-party measurement systems may contain inaccuracies or experience outages outside our control.

Electronic Agreements & Records

Agreements may be executed electronically where legally permitted, including through an electronic-signature platform. Clients should retain their final agreement and any related completion or audit record — we retain a copy on our side as well.

Consumer Rights

Nothing in these policies is intended to remove any mandatory consumer right available under British Columbia law. Distance-sales workflows are configured to comply with applicable disclosure, correction, acceptance, copy and cancellation requirements.

Terms of Use

By using this website you agree to these terms. If you don't agree, please don't use the site.

Content on this site — including package descriptions and pricing — is provided for general information and marketing purposes only. It isn't a contract or a guarantee of scope, price or availability; actual engagements are governed by a signed Master Services Agreement and project-specific scope. Nothing on this site constitutes legal, tax, accounting or financial advice.

Site content, branding and design are the property of Streight Digital Solutions unless otherwise noted, and may not be copied or reused without permission. This site may link to third-party websites; we aren't responsible for their content, policies or availability.

To the maximum extent permitted by law, Streight Digital Solutions is not liable for damages arising from your use of this website — this doesn't limit any liability that can't lawfully be excluded. These terms may be updated from time to time; the current version is always the one posted here. They are governed by the laws of the Province of British Columbia, Canada.

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